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Clear: Products & Services is an online company which provides fast and secure services when it comes to flights. Even though their service is not described very well on the website, the company pledges to: honor previous memberships, be a customer-centric company, guard their client’s privacy, bring added security for the clients and airport partners and to offer automates to identify a person, by using biometrics.

Clear: Company Background

The official address for the company is at 595 Madison Avenue, 39th Floor, New York 10022, United States of America. The website is owned and operated by Alclear, LLC. The present company was bought in 2009 from previous owners, due to its bankruptcy. Today, the old members still have their accounts activated. Caryn Seidman-Becker and Ken Cornick are the Chairman and CEO, respectively President and CFO.

Clear: Customer Feedback & Reviews

The customer reviews as well as the editorial content for this website differs from very positive to negative. A client was very satisfied about the speed of the service, while the airport was filled with travelers. However, there are customers who complain about the high cost of the service, the automatically charge for the previous customers and so forth. The editorial contents are also positive and negative, but not entirely.

Clear: Business Credibility & Trustworthiness

The company’s BBB profile awards it an A- rating, even though it is not accredited by them. There haven’t been any registered complaints about the company. Also, no significant government actions have been registered regarding and there is no report concerning the advertising of the website. Nowhere on the website can be found any information about awards or certifications.

Clear: Website Popularity & Google Ranking

On Alexa, the website’s reputation is 258. Its global rank is 191,210, and the United States one is 38,351. Also, according to this overview, the website is very popular in Orlando, San Francisco and Denver, United States. is used mostly by people with high-income; mostly women aged 35-45 and 55-65. The visitors spend three minutes per visit and 57 second per page-view. On Google Page Rank, the website received 5/10 points.

Clear: Social Media Presence

The website doesn’t seem to have a Google+ profile, but it allows the customers to share information on the social media website. The same thing goes with Twitter and Facebook. No other social media presence can be found on the internet and neither does the company does not operate a blog.

Clear: Website Security & Safety

According to Google Safe Browsing Diagnostic Page, is not currently listed as suspicious. Five pages from the website have been visited in the last 90 days and no malicious software has been found hosted by the website. The last visit made by Google was on 2012-11-03. Also, the website has not been functioning as an intermediary for infection of any sites. The website praises itself in using measures of safety as encryption, firewalls and intrusion detection.

Clear: Pricing & Packages

The company offers discounted membership rates for bulk corporate sales. For a company with 5-24 employees, the annual rate is $165. If the company has more than 25 employees, the annual rate is $155. For any other person, the price is $79 for six months Clear Membership and $179 annual. All the children under 18 years old are included in the same price. A household member of the family over 18 years old can be added with $50. There is a military discount of 15%.

Clear: Shipping Rates & Policies

Shipping is not applicable for this website.

Clear: Payment Methods Accepted accepts as payment methods, credit cards like Amex, Visa, MasterCard and Discover. Also, the company accepts debit cards. No other alternative payment method such as PayPal, EbillMe E-Check etc is listed on the official website. The information given about the payment is to be protected by the Terms of Use page of the website.

Clear: Returns, Refunds & Exchange Policy

Because there is no shipping involved with the company’s service, the return policy is non-existent. Nonetheless, there is an available option of cancelling the membership by calling their customer service or by sending an email to the company if so required. No other information is available regarding a refund or exchange policy.

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